eIOU Support & Maintenance

Keep Your Payment Infrastructure Running Smoothly

Comprehensive support plans from basic monitoring to 24/7 dedicated engineering. We ensure your eIOU deployment stays secure, performant, and up-to-date.

Fast Deployment

Integration in 1-12 weeks

Expert Team

Built by eIOU protocol creators

Full Support

Ongoing maintenance available

Support Plans

Ongoing Support & Maintenance

Keep your eIOU infrastructure running smoothly with our comprehensive support plans. From basic monitoring to 24/7 dedicated engineering, we've got you covered.

Basic Support

$1,500

per month

Essential support for small teams and startups. Email support with standard response times.

Response Time:24-48 hours

Availability:Business hours (9-5 EST)

Email support
Monthly system health checks
Security patches and updates
Bug fixes for core functionality
Knowledge base access
Quarterly performance reports
Phone support
Dedicated account manager
Custom feature development
24/7 emergency support

Premium Support

$3,500

per month

Comprehensive support with faster response times and phone support. Ideal for growing businesses.

Response Time:4-8 hours

Availability:Extended hours (8am-8pm EST)

Priority email & phone support
Weekly system health checks
Proactive monitoring & alerts
Security patches and updates
Bug fixes for all features
Dedicated account manager
Monthly strategy calls
Performance optimization
Up to 10 hours/month custom dev
24/7 emergency support

Dedicated Support

Custom

tailored to your needs

Enterprise-grade support with 24/7 availability and dedicated engineering resources.

Response Time:1-2 hours

Availability:24/7/365

24/7 phone, email & Slack support
Real-time system monitoring
Dedicated support engineer
Priority bug fixes (SLA guaranteed)
Custom feature development
Architecture consulting
Disaster recovery planning
Quarterly business reviews
Unlimited development hours
White-glove onboarding

All Support Plans Include

Security Updates

Regular security patches and protocol updates

Version Upgrades

Smooth migrations to new eIOU protocol versions

Documentation

Access to comprehensive technical documentation

Performance Monitoring

Track transaction throughput and system health

Best Practices

Ongoing guidance on eIOU architecture and scaling

Community Access

Priority access to eIOU developer community

Support FAQ

Support Questions Answered

Common questions about our support plans, SLAs, and services.

All support plans include security patches, protocol updates, bug fixes, system health monitoring, and access to our knowledge base. Higher tiers add phone support, dedicated account managers, custom development hours, and 24/7 availability. See the tier comparison above for complete feature breakdowns.

Yes! All support tiers cover both cloud-hosted and self-hosted eIOU deployments. For self-hosted systems, we provide guidance on server configuration, network topology, security hardening, and performance optimization. Premium and Dedicated tiers include proactive monitoring even for self-hosted infrastructure.

Basic Support: 24-48 hour email response during business hours. Premium Support: 4-8 hour response with extended hours (8am-8pm EST). Dedicated Support: 1-2 hour response with 24/7/365 availability. Critical production issues get priority escalation on all plans.

Absolutely. You can upgrade at any time and the change takes effect immediately. Downgrades take effect at the next billing cycle. We recommend starting with Premium Support during initial deployment, then adjusting based on your actual support needs after 3-6 months.

Premium and Dedicated tiers include custom development hours (10 hours/month for Premium, unlimited for Dedicated). This covers feature customization, integration with proprietary systems, and custom protocol extensions. Basic Support focuses on core eIOU functionality only.

For Premium Support with 10 hours/month custom dev: additional hours are billed at $250/hour. For Basic Support: custom development is not included but can be quoted separately. Dedicated Support has unlimited development hours, so there's no overage.

Premium and Dedicated plans include emergency support. Premium: escalation during extended hours (8am-8pm EST). Dedicated: 24/7/365 emergency hotline with 1-hour response SLA. Basic Support is business-hours only, but critical security issues get priority across all tiers.

All support plans are month-to-month with no long-term commitment required. However, we offer 10% discount for annual pre-payment, and 15% discount for 2-year contracts. We're confident you'll want to stay once you experience our support quality.

Still Have Questions?

Our support team is here to help you choose the right plan for your needs.

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150+

Successful Integrations

99.9%

Uptime SLA

4.9/5

Client Rating

$2.8K

Avg. Monthly Savings